Freight Shipping Delivery Guide
Even though modern mail carriers are incredible (all you have to do is click a button, and stuff shows up at your door), some deliveries won't fit in a shoe box and the back of a postal truck.
Many of our products are heavy yet delicate. Our dependable freight carriers quickly deliver even the heaviest items to the curbside when orders are big enough for pallet shipping.
We've outlined all the key information here to make the significant drop-off quick and simple, as freight delivery differs from the typical shipping process.
We recommend printing our freight delivery checklist for a practical, step-by-step guide on delivery day. Contact us at info@maisonculiniere.com if you need assistance with your freight shipment or have a few questions.
5 Easy Steps to a Successful Freight Delivery
1. Look out for Your Shipping Confirmation Email
As soon as your order leaves our warehouse, you will receive a shipping confirmation email. This email outlines the shipping process for your carrier and includes a link to the order status page where you can track your order. While most carriers provide only a tracking number and an estimated delivery date, a few may contact you to arrange a precise delivery window.
2. Prepare for Curbside Delivery
Your shipment will arrive on a pallet or pallets and will be left at the curb at the end of your driveway. You are responsible for moving your freight shipment from the curb into your home or backyard. Please arrange to have at least two helpers on call, as drivers are not insured to enter your property or assist beyond the curb.
3. Be There on Delivery Day
You must physically be present during the designated delivery window to sign the delivery receipt provided by the driver. Even if no appointment was made, your presence is crucial to inspect your shipment and decide whether to accept it.
4. Inspect Your Pallet and Accept (or Refuse) Your Shipment
Carefully inspect the shipment for any dents, tears, or other damage upon arrival. Document any damage with photographs and make detailed notes on the delivery receipt. If significant damage is evident, refuse the shipment and notify us immediately at info@maisonculiniere.com. If you are not present, ensure that your helpers are aware of these steps. Should any issues or damage be discovered post-acceptance, report them to info@maisonculiniere.com with photos within 3-5 days to expedite the replacement process (to ensure coverage under all manufacturers' policies, report within 3 days).
5. Unpack & Verify Order Accuracy
If the shipment appears in good condition, move it from the curb and begin unpacking. Verify that all components are present and in good condition, as smaller items may be packed inside larger ones. If any issues arise, such as an incomplete order or damaged goods, please contact us within 3-5 days of delivery (to ensure coverage, report within 3 days).
By following these steps, you can ensure a smooth delivery process for your large and heavy items. Remember, our customer service team is here to assist you with any questions or concerns regarding your delivery. Please don't hesitate to reach out to us at info@maisonculiniere.com for further assistance.
Have any other questions about shipping and delivery? Get in touch with our experts at info@maisonculiniere.com.